Privacy Policy

Last updated: March 2026

1. Who we are

pronto.mt is a marketplace for home services in Malta. This policy explains how we collect, use and protect your personal data in accordance with the General Data Protection Regulation (GDPR).

2. Data we collect

We collect the following personal data when you use our platform:

  • Name and email address (on registration)
  • Phone number (optional, for service coordination)
  • Location data (area of Malta you operate in or need services)
  • Payment information (processed securely by Stripe — we do not store card details)
  • Service history and reviews

3. How we use your data

Your data is used exclusively to:

  • Operate and improve the platform
  • Connect clients with service professionals
  • Process payments and manage transactions
  • Send transactional communications (booking confirmations, receipts)

4. Data sharing

We do not sell your personal data. We share data only with trusted third-party services necessary to operate the platform: Supabase (database and authentication) and Stripe (payment processing). Both are GDPR-compliant.

5. Your rights (GDPR)

Under GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (right to be forgotten)
  • Object to or restrict how we process your data
  • Request a portable copy of your data

To exercise any of these rights, contact us through the contact page.

6. Data retention

We retain your data for as long as your account is active. Upon account deletion, your personal data is removed within 30 days, except where retention is required by law (e.g. financial records).

7. Cookies

We use only essential cookies required for authentication and platform functionality. No tracking or advertising cookies are used.

8. Contact

For any privacy-related questions or to exercise your rights, please reach out through the contact page.